Sierra Trading Post

“Just placed my second order Monday and paid for two-day shipping. Package was waiting for me last night. Any faster and I'd have received it before placing the order. Good people to do business with!”

“I've only bought from them once, but got what I wanted dirt cheap and the service was great. They are a good company!”

“Yeah. I only recently discovered they have an outlet in Reno.”

“Great company. I've bought quite a bit of stuff from them. They are good about returns also.”

“Yes I too also buy lots of gear from them.They are very fast and I have never had any problems.

New gear rocks!

8D”

“Returns, yes. I had mistakenly ordered a single Komperdell pole. When I called, they told me to refuse delivery and order new poles. They credited my card fairly promptly and the new poles arrived quickly.

This order was for wicking underdrawers, so I hope it does what wicking underwear is supposed to do.”

“Great company!! I can't vouch for the outlet in Reno, but love the one in Cheyenne!”

“Another satisfied coustomer!”

“I smell another TT Award.

<G>”

“Make it gold plated. I love STP!”

“Sampling Theory & Practice?
Sao Tome And Principe?
Shielded Twisted Pair?
Signal Transfer Point?
Software Test Plan?
Software Through Pictures?
Spanning Tree Protocol?
Standard Temperature and Pressure?

OH... That STP...

Sorry about the brainfart (it IS the title of the thread after all, LOL). I get one free pass because it's Humpday, don't I?”

“Dude, you forgot Stone Temple Pilots. They rock!”

“Oh man!”

“I ordered two pairs of boots for my daughters (larger sizes) since they had the good fitting ones on deep discount. I didn't open the second box until two months later, and found that the wrong brand and size was in that box. I called, nervous that they would think that I was scamming them and refuse the return, but they politely said that they would refund or exchange. That made me very happy.”

“I've ordered alot from STP and have been very satisfied. I usually answer the riddle question in their sales flyer to get free shipping. Bargain barn all the way!! Cool place.”

“All my experience over the past 15 years or so with Sierra Trading Post have been wonderful. Some truly exceptional deals I don't know how they do it. You all may know it's Christian ethics at that place there, or used to be. I am not a Christian but I sure respect those who live by Christian ethics in the business world.

Tilt - such a list! you must be some sort of really brainy dude ;^)
uh, but what is Sao Tome And Principe please?”

“Def. their strongpoint is Footwear. Here's my heirarchy of gear in general, and, eschewing modesty,I am "EffeteSnob" and a self-designated expert:

Gear In Gen'l.: Campmor

Footwear: Sierra TP

Food: northernmountain.com (cheapest M-H dinners, and $1.00 shipping).

Peace!”

“They always treated me right over the years.”

“Artex, I was 15 seconds down the road and realised I had forgotten them! Shame! Shame! Shame!

Nuppy, no brain needed, I just found this killer website: the Acronym Database.”

“I placed an order last week for an Arc-Teryx softshell pullover, and for some odd reason I keep going back to that item in STP's site and looking at the pic.

Anybody else get this mail order anxiety?”

“Do you, perhaps, have access to professional help?


: )”

“I've actually copied the photo, doctored it in photoshop to the color I ordered and printed it out so I can glance wistfully at it while I wait for the big brown truck.




...and yes, that's f___ed up.”

“I have my bike bookmarked. It's more because I'm excited about it than concerned it won't make it here.
STP surely would've notified you if the jacket was out of stock by now Buddur, don't you think? It's a pretty fancy coat.=)”

“ill bet we all have that disorder


some just wont admit it”

“Nope! Not me! No Sir Re Bob! ;)”

“...and I DIDN'T add another dollar for expedited shipping. 8p”

“Why don't you enlarge the hell out of the piture, then cut it out and wear it??

Works for me.”

“LOL! Why haven't I ever thought of that?”

“I did that with Anna Kournicova! Works great!”

“Anyone have new keycodes for STP?
(WB9, WB9H, WB10, and WB10H have expired)”

“I have my bike bookmarked. It's more because I'm excited about it than concerned it won't make it here.

Sassafras
06:57:55 AM
02/02/04


Sass what kind of bike did you order?”

“Ewk, it's this one.”

“Amazingly it only cost $14 to ship! I love STP. They're my BEST (to quote the little one).”

“I don't order from STP anymore. It is not that they don't send what they say, it is just that something funny has been wrong with everything. I ordered some sun glasses a few years ago. They said they would have a logo on them--they did not say it would be obnoxious. I ordered a cool max shirt for my boyfriend. They said it was a second--they did not say there was a hole in it right in the front. I bought some sandals in a small men's size which is what I wear. They were lovely sandals as advertized and they were the right size but they were not my size. I bought some name brand winter nightgowns one time--they shrunk to midget size. I got some hiking shoes and gave them to goodwill--they were a brand and size I have bought before but they had a strange cut that cut my ankles. Anyway, I gave up and quit reading the catalog.”

“fyi - stp will take returns FOR ANY REASON and refund your money”

“Sass, nice looking bike your getting. Is Birch gonna assemble it for you or are you taking it to REI. I can't believe $ 14.00 to ship it.
You will be ready to hit those trails soon.”

“Nope, I'm going to have the bike shop down the road do it. It'll only cost $25 and there are some adjustments that need to be made after the first months riding. They know what and how. Plus they guarentee their work, Birch doesn't.”

“I order something from them -STP- evry year it seems. There has never been a problem. In fact, I took back something i ordered 2 yrs back when I was up on my yearly Wyo. trip and they refunded me cheerfully.

Their customer service has been top rate to me and I love getting packages in the mail with "outdoor" goodies inside. : )”

“That's an awesome looking bike, Sass!! Bet you can't wait, huh?”

“Sierra Trading Post gives great deals BECAUSE they deal in overstocks and seconds.”

“I have never had any problems with STP.. I really have to control myself when get on their web site.. they are the only ones that sell my size of boots.. i wear anywhere from a 5 to a 5 1/2.. i have yet to return a pair and i have bought several.. however i did purchase a pair for my husband and they did not fit right, they must have been sized wrong or cut wrong, whichever. but they never gave me any problems with returns.. i recently just bought a pfd for kayaking and i just love it.. but with the weather around here i cannot try it out.. the creek is frozen over. maybe i should try to slead with it instead.. hee. You must remember that they are indeed seconds and overstocks to keep that in mind.. but for the price and availiabilty I would be stupid not to purchase them... i would have to have them ordered special around here with a "special" price tag..”

“Hmmmmmm...overstocks and seconds, eh? I figured overstocks and last year's items, but seconds??? Maybe that's why that particular pullover was ~$39 when the rest of them were advertised as ~$59. I hope there's not a hole in it right in the front!!!”

“They tell you in the item description if it is a second.

I've ordered a ton of stuff from them and had two problems. One was a pot that was not as described. They paid return shipping and promptly refunded my card. The other was a Marmot fleece hat that came wrapped in a plastic bag but had a big stocking label stuck on the hat bill. It was only like a $5 item so I didn't want the hassle of returning it but the glue never entirely came off.

Both are pretty minor considering that I have dozens of sucessful orders from them, but they are not my absolute favorite e-tailer either.”

“Sorry, sorry, sorry... i ment to say overstocks and discontinued... please forgive me, as i beg for mercy.. upon my hands and knees...
all i ment to say is that i have always found great stuff there, and have never had any problems, with the merchandise or return policys...”

“Don't be sorry. They do sell some seconds.”

“but they are not my absolute favorite e-tailer either."
Violin
03:21:03 PM
02/03/04

Violin spends lots of time on the net looking for e-tail, moohahahaaa!”

“Shocking!”

“The only thing we don't like about them is, as with many mail order companies, if you order shoes, and they don't fit right, you have to pay shipping to get them back to them.

Otherwise, we love them and use them all the time, just not for shoes.”

“I just had another unhappy experience with Sierra Trading Post and will probably not order from them again.

I ordered this watch which, as you can see, is advertised under “men’s watches”. A google search shows that it is, in fact, a ladies watch.

Here is the body of the letter I wrote to them with my return, along with copies of their own web page stating that it is a men’s watch, several pages from their competitors showing that they advertise it as a women’s watch and the Wenger page showing that the Millenia is a ladies line:


I am returning a Wenger Millenia Bracelet Watch for a refund.

The page listing the product on your web site says “Men’s Watches” on the top. When I received the watch, I couldn’t even put it over my hand. I did a google search for “wenger millenia 72365” and every single competitor’s page describes this as a ladies watch. The Wenger web site shows that the millenia is a ladies line. I did not want a ladies watch.

When I called to get a return authorization because I obviously shouldn’t be charged return shipping on a product that you described incorrectly, your employee “name edited” treated me with suspicion. She would not give me return authorization until I asked to speak to a manager. She then told me that you would do it this once, but my account would be flagged so I could not do this again. She read what she was typing into my records – something like “customer says he thought he was buying a men’s watch.” “Customer feels that it is a ladies watch.” I am not easily insulted but the impression was clear that name edited thought that I was lying.

I have enjoyed doing business with your company before, but if I cannot return a product at no cost that is inaccurately described on your website, I cannot purchase from you in the future.


They processed my return and sent me this email:

We have processed your return for the following item(s):

=============================================================

Item #: 99333-27 -- Wgr Sm Millenia Blk/gld
Qty: 1
Price: $89.95
Reason: Not As Described

=============================================================

Your Visa card has been credited.

We apologize for any inconvenience this may have caused. We appreciate your
business and hope to hear from you soon.



That’s it – no rescinding of the decision not to credit me for return shipping in the future when they screw up – not even an acknowledgment of the screw up. Their web site still lists it as a men’s watch.

This was not what I expect from a company that wants my business.”

“Not good.”