Customer Service A+++++

“I bought a Marmot Lithium down bag for $378 on 1/2/03 from backcountry store. I was looking on their website today and I see they have a long (mine is reg) for $279, I called and despite that mine was a reg they credited my card with the difference. Almost $100.00!!!

”

“So, tango, are you buying the rest of us gear with your new found fortune?”

“I am 1/2 way to a Henry Shire Tarptent!”

“That's great service, plus you will love that sleeping bag.”

“I was quite happy. Thanks Pennsy, I did a lot of research.”

“Damn I already spent 3/4 of it! New gear thread here I come!”

“In April, I bought a Black and Decker blender as a replacement for an older model that was a few years old. 2 months after I bought it, the blade assembly cracked so I emailed Black and Decker and they sent me a new part in two days. 2 weeks ago, the jar cracked when I was blending some soup and it had a few frozen chunks in it. I've blended ice in it before and it never bothered anything so I thought the jar shouldn't crack that easily. Again, Black and Decker to the rescue and they sent me a new jar in two days. I use this blender several times a day and it's not the best blender out there, but Black and Decker did replace the broken parts with no hassles so I just thought I'd give them a plug for great customer service.”