hey verizon, can you hear me now? I QUIT !

“A couple observations:

Just checked out her home page... gotta agree with 2scoops. But I have trouble imagining attractive girls in ND, having spent a couple of my teen years in SD.

Second, North Dakota is all about farmers and empty space...why the need for cell phones there?”

“I was a goody two shoes tomboy as a teen girl. I spent most of my time on my horse on the farm in Minnesota. (Which I might add, is way better country than North Dakota.)”

“Glad to see you didn't have to grow up in North Dakota. What a terrible place. The Siberia of America.”

“I was just readin thru this having finally met Stormbringer this past weekend.

I like this post the best, it says it all:

2scoops on your deathbed are you gonna wish you stayed with Verizon or hiked the AT???"

DonOfTheDeadMan
11:01:39 PM
10/21/03”

“I cancelled my Verizon phone service and DSL because the DSL did not work and it screwed up my phone service. So what does Verizon do in resonse? They send me a $99 bill for early termination. What the hell is that all about? They didn't provide the service, so they were the ones who terminated me early. I should get $99!

This is gonna be one fun phone call.”

“utoh...go for it..Go with SBC, we always have good service from them.
last edited: 6/02/05 11:11:25 AM”

“Did you install the phone filters?

They'll take care of you. I never had a problem with them.”

“I installed the filters and had service guys out twice. They told me I was at the end of the line from the office and would only get weak signals. When I called to cancel, they didn't say anything about paying an early termination fee.

Yes, I will contest it.”

“oh to be a fly on the the wall”

“good luck...I just started up phone and dsl through verizon...so far so good for me. faster than my old SBC service.”

“We gotta get this boy a nice office job with a T2 connection. It's just boring with no Crash during the day.”

“I'll keep you company Nigal. Whatcha wanna talk about?”

“n/m

Gotta go to the gym.

cya”

“im here fo ya, bro!”

“About time ya show up! Well, gotta go clean the house.


LOL!”

“I tried to upgrade my cellphone to a Palm Treo 700w. I knew EXACTLY what I wanted but it Took an hour to buy a stupid cellphone/PDA on my existing Verizon family plan. Part of that time pushing the Motorola Q. I don't want a Motorola Q. Then they tell me I don't get the $50 rebate offered on the Internet.OH & I have to transfer to a more expensive cellphone minutes plan ON-TOP-OF the the Internet/Data usage plan.

Think I'm all done when they take my phone to "programming". To supposedly turn-it-on & pair up the bluetooth (wireless) headset. This they tell me will take 15 mins more for one & 5 for the other. I leave & pick up things at other stores. Come back a half hour later & it isn't done.

A half hour later after this, I have to "re-do" all the paper work. The boss has to help.A half hour after this & they tell me the phone is defective & I have to start over with a new one. Half a day blown (w/2 hour round car trip) and I STILL don't have a cellphone/PDA.

It would be nice to surf the Internet (unlimited) from a handheld device & collect my email besides being a regular cellphone with a small wireless headset. Yea, a little pricey.

Then they tell me that I have to pay a hundred ($100) more to put on my one cell number but not on the other? I say BOTH cellphone numbers are mine on the same bill.

So then they tell me that I can put it on the one number, take it home & pay $20 each to transfer the 3 cell phones around tomorrow? WHAT ! ! ! ! ! ! You want me to take a non-working very expensive toy home & do all the work myself after wasting half a day? This is after the FIRST one you gave me was DEFECTIVE ???

I don't think so. Give me my money back. Put my old Verizon phones back on line & give me my OLD plan back with my NYS employee discount. Eventually this is (supposedly) done & I leave grumbling. (hadn't slept for 24 hours)

So I drive home & need to make a call. Guess what? My old cellphone doesn't work. Eventually get to a payphone & my wife's cellphone is shut off too. Grrrrrrr....

Get home & spend a half-hour on Verizon's voice mail automated system with no human to talk to. Try again later & talk to a very nice lady who puts my phones back on line. Check my Internet Verizon account later that night & I'm STILL on the more expensive cell plan that they forced on me for the new PDA/cellphone.

Spend another half-hour on the phone. This rep says it's all taken care of. I'm almost afraid to check my Verizon Internet account on-line again. I think all of Verizon's service techs, managers & technical people are following that actor around on TV leaving the business at hand to....? ...India?....Pakistan?”

“Bangalore, India I believe.”

“You people that use a cell phone without a foil hat are asking for it.”

“Nuh uh! The foil hat only magnifies the radiation to fry our brains!”

“time to go postal”

“This is a tale of complete incompetence, starting in September and ending Yesterday. This tale encompasses screw ups on the National and Regional Level. Of course that is my Opinion and this is my side of the story. Plus some of this is second hand from Dani. In the final days we often handed off the call to the supervisor out of frustration. In fact, I think we both talked to just about every one.

And Let me clarify one more thing: We could have gone to WiFi as soon as we moved. Two things made us hesitate: 1) The laptop is not ours and we would have to buy an adapter. B) We did not want to pay a penalty fee (~$100 maybe?) to end our DSL contract early.


August – disconnect Verizon landline. We have two Sprint cells and don't really use the landline. They set up the number as a “Dry Loop” for our DSL and assure us it will be a seamless. Transfer. I won’t go into details on that but it didn’t seem “seamless” to us.

September – inform Verizon we are moving. Need DSL transferred to new apt (apt address provided.

Informed we will have service no later than October 2nd (from billing) and the transfer will be "seamless".

After that deadline passes we call. Told they can’t hook us up until October 12th. They need to “test the line”. Seems someone made a mistake somewhere. We are slightly annoyed. They give us our new dry loop number.

October 10th – Dani Receives an email stating DSL up. Mistake. Order still “pending” according to tech support.

October 11th – Receives an automated phone call that DSL is up. Ignored

October 12th – No DSL. Call to tech support, run tests. Their system show we have DSL. I assure them we do not. Our modem DSL light is flashing green and we have no internet light. Troubleshooting on my end shows everything is connected properly but we are not connecting to any network. I assume their diagnostics say something similar, minus the connectivity. Of course I learn quickly that assuming anything like this with Verizon is a mistake. They tell us a tech will call us on the 13th

October 13th – Miss call from local tech. The caller leaves a message to call the 1-800 number. I immediately call back. Tech support confused. Sees that we have two accounts: The old number & the new number. Tells me I have to call Billing and straighten it out. In the meantime since I missed the call they have to start a new “ticket” and I have to call back after 6PM to start the process all over. I respond: 'WTF?'. he says its 'Corporate Policy'.

Nice to know I should take my phone to the crapper with me.

I reply in a not so pleasant tone:

‘We will not start the process from scratch. This is Bull#&%!$. We could get WiFi and certainly refuse payment for Verizon internet this month since we haven’t had access and we can certainly refuse to pay any early disconnect penalty since you can’t provide us with the service. And I’ll be sure to send all this info to the BBB. Let me speak to your supervisor’

After 15 minutes or so on hold I get a supervisor. I relay all the above History and repeat my my little speech. I then add: ‘I’m the nice one. My Wife is gonna be Livid when she gets home.’ My tone seems to be much worse. He asks me if anyone had discussed the possibility that a tech would have to come to our house and when I could time would be. I said no. nor did anyone tell us that we needed to answer the phone. Seems something was incorrect on the “Ticket”

#&%!$ing incompetence on every level.

All he can do is send a ticket ASAP but we probably won’t be seeing anyone today since their schedules are probably already set and the techs are on the road. He’ll send the ticket for Saturday but he’s not sure that our regional office works on Saturday.

Great. Thanks. He then says what becomes an infuriating line to hear from them: "Is there anything else I can help you with?"

Saturday, we hear nothing. We aren’t surprised.

October 16th – Verizon calls in the Morning to inform me someone will be stopping in before 7PM. This is the important call I missed on Friday? They call me to tell me someone will be coming by? They need to hear my #&%!$ing voice the day the work is scheduled? What kind of #&%!$ing bull#&%!$ is that??????


Of course, No one shows up. After 7PM Dani calls verizon to ask: What the #&%!$?”. Verizon informs us the tech who was scheduled to stop by was calling the dry loop number all day trying to get a hold of us.

Calling the dry loop number? How incompetent is that? They’ve called my cell number twice to set up a visit and the tech calls the dry loop number? All day, mind you. Call the number and you get an automated message saying the number isn’t in service. Complete moron.

Dani asks to speak to the Supervisor. After waiting for about 10 minutes she gets disconnected. I call back and wait. I get connected and go through the spiel again. But I tell him we will discontinue service. Then Dani takes over.

Good Cop Bad Cop

Complete incompetence.

The Supervisor assures Dani 3 times that we will have service on Tuesday, October 17th. He will Flag the ticket. I’m so done but Dani wants to try.

October 17th.
I get a call from Verizon dispatch supervisor: ‘Due to inclement weather and a problem with our system your ticket was misplaced and a tech will not be out today. Would tomorrow be acceptable?’

Me: No

Her: What time this week would be acceptable?

Me: No time is acceptable

Her: How about Saturday?

Me: I’m sorry, you don’t understand. I’m done with your incompetence. One of your techs tries to get a hold of us through our dry loop number and now you screw up another ticket that was flagged? What kind of morons work for you? I want a tech here today or we cancel our service.

Moron: I understand and am sorry, Sir, but I can’t guarantee a tech for today.

Me: That’s a surprise. Then I want to cancel.

Dani: Give me the phone.

Dani: Ma’am, we were assured by a supervisor that a tech would be here today. The ticket was flagged.

Moron: I understand. But as I explained to your Husband, Blah blah blah.

Dani: Well then I agree with my Husband, you’re all completely incompetent. I wish to cancel my Service.

Moron: I’ll transfer you to Billing.

Dani gets on the phone with billing and tells our story for the umpteenth time. Billing is looking at our records and is “appalled”. She credits our account 3 months and transfers us to Customer Solutions.

Customer “Solutions”?

Customer Solutions is looking at our record, including, I believe, all the phone calls and is quite unhappy. She puts Dani on hold while she contacts our local Tech “Support”. She gets back telling us she had to go through 3 supervisors before one told her: ‘The Ticket is open. Someone will be there today’. She seemed a bit frustrated, also.

She makes us a deal. If someone doesn’t stop by today we can cancel our service tomorrow and they will waive the penalty fee for ending the contract early. What the Hell. We’ve got a couple of hours to go and we don’t need to hold our breaths. Fine.

The Hours pass and nothing happens, as expected.

October 18th. 0827 – Someone calls Dani’s number. I ignore it but am hopeful because at this point it’s comical. Dani checks her voicemail on speaker phone.

You might be able to guess who called but I’ll bet anything you’ll never guess what the message said……..





Are you ready?






Here goes:


‘Welcome to Verizon DSL Service. We hope you received your Kit. If you have any questions feel free to call us at 1-800-whatever.’



ROFLMFAO! No #&%!$ing joke! Or maybe it was? Anyway, later that day Dani completed the cut. At Noon I bought a wireless adapter.

We have all the names and employ ID’s of the Supervisors we talked to. We have confirmation numbers for our credit and the waiver for the cancellation fee.

Verizon will be getting some mail from us. Along with a record of our minutes on the phone with them. Ever been on hold waiting for a Supervisor? I think they have a minimum time to keep you on hold in hopes of making you go away. God Bless speaker phone! And Whiskey! Still, I lost track of how many times we did that. Suffice to say, we are done with them.

All we wanted was a transfer of our service.
last edited: 10/19/06 10:09:27 AM”

“Geezus! All that for bad service? Man, someone gets pissy when they're johnsin' for their porn. LOL!
last edited: 10/19/06 10:12:52 AM”

“Dang....I only use them for CELL service...but thats does sound wierd”

“I get several services from them and never had a problem.”

“My buddy has Verison cell service and he was able to get service while sitting around the fire back in a hollow in Red River Gorge. I can't get crap on my Sprint phone until I get about 20 miles towards Lexington. Verison rawks!”

“I use them for DSL too. Can't say enough good things about 'em.

Also for local phone service and cell phone service.

It's the only service around with consistently good reception.

Very helpful too when I call tech support. So far it's always been a changed setting on my end from power outages, etc. in my hardware.

Good peeps.

Do your research before ordering dry loop. The process by it's very nature takes a long time to set up. At least this day and age. Lots of info out there about that if you do any research before purchasing.”

“My cell phone coverage through them is spotty at best, but then again so is everyone else’s in my area. In my hometown Nextel has the best coverage, but not for the region. The line phone through them works fine. I don't have DSL so I can't comment on that.”

“So they were lying when they said it would be seamless? They were lying about the dates we would have service? They promised us stuff they could not deliver on? seems like an unusual way to run a business.

And they often give 3 months online service credit (given back to our credit card) and let people out of contracts for minor complaints? For reasonable delays?

They could not provide us with service. The local tech support could not stop by on Sat, Mon, Tue. because dry loops are "difficult"?

If they had initially said 10/12. if billing wasn't charging us for two dry loops, and if a tech could have shown up on the 3rd day, after several supervisors from regional and local offices had gotten involved, then we would have verizon DSL today.

In fact, regardless of all the other crap, all they had to do was get a tech here on tuesday and we would have Verizon.

I guess some might think we were unreasonable. But there's no way you can convince me we were.
last edited: 10/19/06 10:46:15 AM”

“seamless <> quick

the way you tell it, they were definitely screwed up”

“Bearmag, you should just be happy they'll even come to your neighborhood.
last edited: 10/19/06 10:55:46 AM”

“Boy, yall know just how to twist the knife.”

“The exact same thing happened to me about a year ago. The ridiculous thing about mine was I didn't move or change anything. The electricity went out in the area one day and when it came back on I had no DSL. It took 5 weeks for them to reconnect it with almost the exact same comments from their reps and supervisors that you received. They had to cancel the order and start from scratch two different times. Unfortunately, it's the only option here where I live.”

“We're getting pretty pi$$ed at them.
The last time we renewed the contract, my wife specifically asked (and paid more for) a 1 year contract.
A little later, she added unlimited text messaging. Without saying a word, they extended our contract 2 years.
Our phones are wearing out, but they won't give us new ones unless we sign another 2 year contract.
Thing is, the kids are 18 & 19 and won't need to be on our contract that much longer.”

“Actually because the competition is so fierce in the communications areas that normally if you raise enough hell you will get whatever you want. I signed up for SBC/Yahoo DSL and got the special rate for one year and then it went up $20 after that. My wife called them to cancel and when they asked why she said she was switching to get a better rate. They gave us a second year for the special price.

It’s the beauty of competition. Keep hammering on them.”

“It's nice to be back in the 'hood. I did miss hearing the occasional racial slur back in our old 'hood as it bleached out.

The odd thing is that this is the nicest apt We've ever lived in. I might need to post photos. And it took me awhile to get used to no Security bars. We have ADT but that doesn't prevent anyone from getting in, you know?”

“I prefer SJHP to ADT.”

“Sounds like what happened when @Home went bankrupt and Comcast took over with their own high-speed service. Supposed to be "seamless", no equipment or any other changes necessary. First day of the new service, no connection. I forget the exact number now, but it took something like 2 weeks and about 12 hours on the phone (95% of that on HOLD, I agree speakerphone is great for that) and some very incompetent 1st-level techs before they finally realized they needed to send me a new cable modem. Other people I knew with the same hardware didn't have a problem.

And once I was switched to the Comcast service I had service blackouts at least once a week until we moved to a new house several years later. I don't think I had more than one blackout under the old @Home service in the 2 or so years we had it.”

“SJHP?

Shoot the Jerk....

Semi-Jacketed Hallow Point?

Google is Amazing”

“Simi jacketed hollow point. Hi shock. Splat.

The only thin an alarm will do is cover your screams. And as the unquestionable Flava Flave once said, "911's a joke!".
last edited: 10/19/06 12:01:08 PM”

“"911's a joke!".
There's some truth to that. The 911 computers don't even have the right address for me. It still lists the old address that was changed so the 911 computers could find my house. Fortunately it’s a small town so the fire department knows where I live. We don’t have a police department, that’s covered by the county sheriff, which is generally a 1-hour response time.
last edited: 10/19/06 12:13:55 PM”

““Actually because the competition is so fierce in the communications areas that normally if you raise enough hell you will get whatever you want. I signed up for SBC/Yahoo DSL and got the special rate for one year and then it went up $20 after that. My wife called them to cancel and when they asked why she said she was switching to get a better rate. They gave us a second year for the special price.

It’s the beauty of competition. Keep hammering on them.”
Nigal


See, we had the same thing happen and were told that under no circumstances would, nor could they continue our service at $100 per month. So, now we have Brighthouse and get better stuff, and more of it, for $5 less per month w/ a 2 year price guarentee.

Once ATT got ahold of SBC their service went to hell in a handbasket.”

“The fire alarm went off at work once and ½ an hour later there was a parade of firemen, fire trucks and police cars walking up and down the street trying to find the house which was under a nonexistent address.”

“Yeah, on a few occassions we had the police and EMS show up at our old apt, wrong addy. Our Landlords have lived here for 2yrs with no problems and security bars do detract from the asthetics but I do wish we had 'em.

As for competition, as sass said, it did us no good. before this all started we considered switching to Comcast for the cheaper rates. Verizon didn't care. And apparently they didn't take the WiFi "threat" to seriously.”

“Vote with your feet then. You're only powerless if you do nothing. There is always a better deal out there. In simple English, fug 'em then.”

“http://www.firstcoastnews.com/news/usworld/news-article.aspx?storyid=86094

Sneaky bastards”

“Well, Verizon is dishing out the big bucks to run fiber to everyone's house (that no one else evidently wants to do), so to that end, they do deserve a "first priority" to try and collect revenues for it.

But, that said, you can't just go and cut away the legacy copper network unless you first make sure that the fiber provides for all the services that the copper used to provide for -- which it clearly doesn't.

Interesting thing to consider before upgrading to fiber, especially for people who own their own house/townhouse/condo...”

“My question is WHO owns the copper before the box...I am thinking that may be the property of the Phone Company....LOL imagine Verizon being charged for replacing the copper.”