EMS

“I'm wondering if their exchange/return policiy is anything like the one at REI.... ?”

“We don't have EMS out here. :p”

“well...that's true-- I think it's only an East coast thing.... "Eastern Mountain Sports"”

“Pink - yes, it is.

Oh, and its not an eastern thing, even with that name. Used to have one in Chicagoland, and I've hit one in Ft Collins, CO a few times.”

“I didn't think EMS's policy was quite as "generous" as REI's. LIke, if you had something for a year, and wanted to take it back, I think they'd give you a hard time. REI would take it back w/o question.”

“I don't know what REI's policy is, but when I shop at EMS they always say their policy is the same as LLB - 100% guarantee.

I know when a section of my tent pole cracked and I wanted a new pole, EMS gave me a new tent instead. (I couldn't wait for them to order the pole) the tent was a year or so old.”

“just wondering... I got my boots at EMS... think they'd take them back?! ;-P”

“More than likely they will assuming you haven't beat the hell out of them.”

“ems has a 100% satisfaction guarantee. just take them back and let them know why you are unhappy and they should be able to amend the situation.”

“I never had a problem returning anything to EMS. For example, I beat the hell out of a daypack for a few weeks, didn't really like it, and they took it back no problem.”

“The EMS by my house is closing-- I think the guy said that all of the Michigan stores are closing!

REI must have given them too much run for the money!”